We offer safe and non-contact delivery for every order, plus free shipping worldwide for orders except for remote areas. Once you place an order, we will process your order as soon as possible and send you a tracking number. Processing time differs from product to product. We try our best to ensure a timely delivery for all orders; however, please note that some orders might be delayed during this special period.
Retum & Exchange
At distancejewelry, we're aiming to provide you with the best quality products and worry-free customer services, that is why we've made the return process super easy! We understand that not every purchase works out, which is why we offer a 60-day return policy to guarantee 100% satisfaction. If your item has arrived damaged or has an error, please let us know immediately, distancejewelry will arrange for replacement and cover the return postage.
100% Payment Security
Our website uses multiple encryption technologies, which are the most advanced security software currently available for online transactions. We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. All data is always protected to ensure the highest security possible.
Q: What types of payment do you accept?
A: We accept the following payment methods: Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.
Q: How to place the order?
Step 1: Login or register a new account
Step 2: Search the item you like
Step 3: Put it into your shoppping cart
Step 4: View and check out your order
Step 5:Complete the payment
Step 6:Wait for our confirmation email.
Q: Why did I failed to place the order?
A: Don't worry! It happens sometimes.Firstly,please confirm your credit card number. If the payment still fails,try to exchange to another credit card or wait a minute to pay.If it still doesn’t work out.contact the bank to help you check.
Q:How long will I need to wait after I place an order?
A: Total Delivery Time = Processing Time + Shipping TimeNormally,it needs 4-5 working days more to be ready for shipment if the order add the Custom Service.In addition,standard shipping needs 2-3 weeks.expedited shipping needs 5-7 days.
Q:Can I use Po.box as the shipping address? Or billing address?
A:We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.
Q:If I make a wrong order, can I exchange it?
A:If the item has not been made,you can send us the Email to firstname.lastname@example.org . We will modify the order for you. Once your
parcel is shipped out, we’re sorry we can’t help you exchange it.
Q:How to track my order?
A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status. You can use the tracking number on the following tracking links to find the tracking status.
Standrad Shipping: https://www.17track.net/en
Q:I’m in remote area,can you ship it?
A:Normally, we can ship to most of the countries and regions worldwide, but some individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.
Q:How to return the parcel?
Q：I want return the parcel, do I need to pay the returned shipping fee?
A:If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to your problems (Such as: Don`t like,Don’t want, Order wrong product ), you need to bear the shipping fee.
Q:How long will I need to get a refund if I return it?
A:Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.