Return & Exchange

Return and cancellation policy

Here at DistanceJewelry Outlet, we strive to make every piece of jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, DistanceJewelry will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please contact us:

Email: service@distancejewelry.com

Address: FLAT/RM 5 4/F Energy Plaza 92 Granville Rd Tsim Sha Tsui East Hong Kong

Phone: +0852-30206210

Return policy

New and unworn items can be returned to DistanceJewelry within 30 days of purchase. Customer should be in charge of both return and replacement postage fees.

Cancellation policy

The jewelry creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee. DistanceJewelry reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service:service@distancejewelry.com